LG air conditioning delisting no longer produce parts

The LG air conditioner purchased by consumers is still under a three-year warranty, but because LG air conditioners have been quietly delisted in China, they no longer produce corresponding accessories, resulting in the consumer's LG air conditioner can not be used. LG Electronics indicated that it could withdraw its machine but demanded a depreciation of RMB 3,000, which was rejected by consumers.

LG air conditioning can not provide accessories to consumers to ask for 3,000 yuan depreciation fees refund recently, Henan consumer Mr. Fang complained that on June 12, 2010 to 6000 yuan price, purchased a model LP-R7112NAB LG3 horse Cabinet One machine. When it was used on June 1 this year, it was found that the air conditioner did not turn on. LG Electronics service station service personnel came to the door and told him that the air conditioning system was damaged. Since LG is no longer producing this part, it can't be repaired and can be returned, but it needs to deduct depreciation expense of 3,000 yuan.

Mr. Fang said that this was unacceptable. "My air conditioner is still under a three-year warranty, and LG is unable to provide accessories. Why do we have to pay a depreciation fee for retiring? And it is a depreciation of 50%. This brings great economic losses to consumers. The basis for depreciation is What? Is it reasonable?” said Mr. Fang, who repeatedly called the LG after-sales service department and asked LG to reply to the basis for the depreciation fee and how to handle it.

“LG has not given me any explanation so far, but only said that it can only handle 3,000 refunds. I am extremely dissatisfied with this type of tycoon retreat by LG Electronics and its attitude of being ignored by Chinese consumers,” said Mr. Fang. LG Appliances has no parts to repair during the warranty period and it is not the responsibility of the consumer. The customer should be given a replacement or original return machine. "But LG didn't say that it would cost me 3,000 yuan. I have to think that this is a way for LG Electronics to earn more money for Chinese consumers and speed up the elimination of household appliances."

LG Air Conditioner has been exposed in China for more than two years after the delisting service. "In fact, LG air-conditioner exited the Chinese market as early as in 2011. The reason why LG Electronics did not declare delisting externally is to consider that some air-conditioning products have not been sold yet. Hope Using its brand influence to handle this part of the inventory, but also to maintain the credibility of the LG brand.” Yesterday, industry sources said to the consumer electronics network, LG Electronics not only did not tell consumers can not provide real-time reasons for maintenance of air conditioning accessories, also Asking Chinese consumers for depreciation of up to $3,000 clearly violates the consumer’s right to know and violates the law.

The appliance consumer network learned that although it had withdrawn from the Chinese market two years ago, LG Electronics never told Chinese consumers how to repair the air-conditioning after-sales service that has been sold. Yesterday, the relevant person in charge of the China Household Appliances Maintenance Association stated that LG Electronics has the obligation to provide after-sales service for air-conditioners that have been sold, and that after-sales service cannot be retired with air-conditioning products.

LG Air-Condition has maintained its number one global sales volume from 2000 to 2006. In China's air-conditioning market, it has also set a record for sales of foreign brands. However, in 2006, LG air-conditioning broke out in China "renovation door" incident. Due to the arrogance of LG Electronics, it was only three months later that it was accepted by Chinese consumers to vote with their feet. Affected by the "refurbished door" incident, in 2007, 2008, and 2009, LG's air conditioner market share in China fell out of the top ten. In 2011, the news that LG air-conditioners withdrew from the Chinese market was reported, but it was denied by LG Electronics China. By June 2012, LG's air-conditioner sales volume in China was only 2,581 units, and the market retail sales accounted for 0.04%.